Nationally Coordinated Criminal History Checks (Police Checks)
Fast, Simple, Secure, Online, Government Accredited
CrimTrack is Australia’s leading criminal history service, providing a fast, secure online, paperless and reliable service since 2008.
In Australia, access to criminal history records held by police in each state or territory, is coordinated through the Australian Criminal Intelligence Commission (ACIC).
CrimTrack is a service of Risk Group Pty Ltd, an Australian private company, fully accredited by the ACIC to process your national police check. We provide a simpler, fast and secure way to access your police records through the ACIC.
The process is simple using your desktop, laptop or mobile phone
Collect your identity documents
Choose three identity documents from the approved list to prove your identity. One must be a photo ID
Register and complete the online form
No paperwork, use your desktop, laptop or mobile to enter your personal information in a few minutes
Verify your identity with CheckmyID
Download our app to scan your identity documents and take a live selfie
Verifying your Identity
Whilst other brokers claim a 100% online service, the reality is that you still need to upload documents, and a selfie which are then stored in your file. Our unique CheckmyID process is fully digital and supported by the latest security technology and, here’s the important part, we don’t store any of your identity documents or your image once your identity is verified. This protects your privacy and ensures that you are in control of your personal information. The only safe and secure way to verify your identity is using CheckmyID. Don’t upload it – verify it!
When you commence your check, you’ll be prompted to download our CheckmyID phone app. This is a simple and secure way to scan your identity documents, take a selfie, match your selfie to your documents and verify your identity.
You don’t need to go to the post office or see anyone to validate your documents – it’s all online! Our system will collect your personal information from CheckmyID and validate it against government and other sources in seconds.
International Identity Documents?
Got a foreign passport, drivers licence or other identity document? No problem! Our unique system can validate over 14,500 identity documents covering IDs from 251 countries and territories.
Get your results in minutes!
Identity confirmed and form completed, you’re ready to submit your check for processing. In the majority of cases you will have a certificate result emailed to you in a matter of minutes. Sometimes a check can be delayed if your name is identical or similar to another person of interest in the system.
Checks for employers
CrimTrack is a service for individuals only. If you need regular checks on your employees or contractors, avoid the overheads of inhouse processing – send them to CrimTrack to submit their own checks and share the result with you.
Our CheckmyID process provides certainty that you are dealing with a verified individual, compared to typical approaches to identity verification that rely on visual comparison of unverified identity documents.
Order your check now
$71.50 including gst for individuals engaged in paid employment.
$39.50 including gst for individuals genuinely engaged in unpaid volunteer work.
Click on logo below to download app and get started
Approved Identity Documents
You must provide at least three documents to confirm your identity.
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- One commencement of identity document to confirm your birth in Australia or arrival in Australia
- One primary use in the community document to show the use of your identity in the community: and
- One secondary use in the community documents
CrimTrack will use these documents to verify your identity with the Personal Information you provided. The Personal Information contained in your identity documents will be used to conduct a Nationally Coordinated Criminal History Check (police check).
The documentation you provide must include evidence of your full legal name, date of birth and a photograph of you. Most people rely on a passport, drivers’ licence, and Medicare Card but other options are available.
Commencement of identity documents – one of these
- Australian birth certificate or authorised record of birth (not an extract or birth card)
- Immigration record or document, including:
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- an Australian Citizenship Certificate
- an Australian visa (supported by a foreign passport, which is needed for verification); and
- an ImmiCard issued by the Department of Home Affairs to assist visa holders to provide evidence of their Commencement of Identity in Australia.
- current Australian passport (not expired)
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Primary use in the community documents – one of these
- Current Australian passport, including Ordinary, Frequent traveller, Diplomatic, Official and Emergency (not expired)
- an Australian driver licence, learner permit or provisional licence issued by a State or Territory, showing signature and/or photo
- ImmiCard issued by the Department of Home Affairs to assist visa holders to provide evidence of their Commencement of Identity in Australia
- Foreign passport issued by a country other than Australia with a valid visa or valid entry stamp or equivalen a proof of age or photo identity card issued by an Australian government agency which shows the name, date of birth, photo and signature of the individual
Secondary use in the community documents – one of these
- DFAT issued Certificate of Identity
- DFAT issued Document of Identity
- DFAT issued United Nations Convention Travel Document Secondary
- Foreign government issued identity documents (e.g., driver’s licence). Documents in languages other than English must be accompanied by a NAATI accredited translation
- Medicare card
- Proof of electoral enrolment with the Australian Electoral Commission
- Australian Security Guard/Crowd Control photo licence
- Evidence of right to a government benefit (DVA or Centrelink)
- Consular photo identity card issued by DFAT
- Australian Police Force Officer photo identity card
- Australian Defence Force photo identity card
- Commonwealth or state/territory government photo identity card (this may take the form of a working with children or vulnerable people card or a government issued occupational licence)
- Australian Aviation security identification card
- Australian Maritime security identification card
- Australian Firearms licence
- Credit reference check issued by a credit provider
- Australian secondary or tertiary student photo identity document issued by an Australian secondary school. TAFE, university, or registered training organisation
- Certified academic transcript from an Australian secondary school, TAFE, university, or registered training organisation
- Trusted referees report
- Bank card, credit card (without recording the payment card number/s) issued by a bank, credit union or building society. The applicant’s signature must be on the card. Documents from foreign banks or
institutions are not accepted - Tax File Number issued by the Australian Taxation Office.
Frequently Asked Questions
Who is CrimTrack?
Risk Group Pty Ltd ABN 50 090 929 418 is an Australian company trading as CrimTrack and approved by the Australian Criminal Intelligence Commission (ACIC) as an information broker, to provide access to their systems for national police checks. Our system connects to ACIC systems providing a real time process for submitting police checks.
What is a Nationally Coordinated Criminal History Check?
A Nationally Coordinated Criminal History Check (commonly known as a police check) is conducted with your InformedConsent to determine your suitability for employment, a position of trust or as required by legislation. A Police Check contains your personal information, and any relevant police information about you, according to the purpose you describe as the basis for the check. It also relies on what is called “Spent Convictions” rules that apply in each state or territory. It is prepared in an ACIC approved certificate format that lists any disclosable court outcomes for all states and territories in Australia.
The police check process
You are required to provide your personal details and Informed Consent to submit a check. You must also provide a minimum of three identity documents described in the online process. We use an online identity verification process to capture a live photograph of you and compare it to your identity documents. This service is not available to anyone under 18 years of age. We process individual checks only.
Privacy notice - How will my information be used?
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- to disclose police information relating to you, to CrimTrack to facilitate the check
- to update records held about you
- for law enforcement, including purposes set out in the Australian Crime Commission Act 2002 (Cth)
CrimTrack uses the personal information collected in this Application process to request a National Police Check and to assure itself of your identity. Our secure servers are in Sydney, Australia and all of your information remains in Australia and is not shared with any overseas entities.
How is my Police Check result determined?
Each Australian police agency will apply the relevant Spent Convictions legislation/information release policy prior to disclosure. The aim of Spent Convictions legislation is to prevent discrimination on the basis of certain previous convictions. Spent convictions legislation limits the use and disclosure of older, less serious convictions and findings of guilt. However, spent convictions of specific offences will be released where the check is required for certain purposes regardless of how old the convictions are.
As a general rule, a conviction may be considered “spent” if it is more than 10 years since the date of the conviction (or 5 years for juveniles), the person was not sentenced to a term of imprisonment and the person has not offended since. However, the rules are different in each state and territory and if you need further information you should check with the relevant jurisdiction. The reason for your check and the nature of the work you are undertaking may also have a bearing on what convictions, if any, are disclosed.
If further information or clarification is required, please contact the individual police agencies directly for further information about their release policies and any legislation that affects them. Note that results can include:
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- Any current pending charges that have been initiated by the police
- Traffic convictions
How do I dispute my result?
If you do not agree with the results of your Police Check, contact CrimTrack using the contact details provided on the website.
Providing incomplete, false or misleading information
You must take all reasonable steps to ensure you provide accurate, complete and up-to-date personal information. Withholding and/or providing misleading or false information on this form may be a Commonwealth offence and you may be prosecuted under the Criminal Code Act 1995 (Cth). If you become aware you have provided incorrect information you must contact Risk Group as soon as possible
Identity verification
You cannot submit a police check until we have verified your identity. You must provide 3 documents:
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- one commencement of identity document to confirm your birth in Australia or arrival in Australia
- one primary use in the community document to show the use of your identity in the community: and
- one secondary use in the community document
For a complete list of approved identity documents click here
The personal information contained in your identity documents will be used as follows:
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- To verify your identity using our online biometric process CheckmyID to conduct a Police Check. This will include comparing your documents and information with the Australian Federal Government Document
- Verification Service (DVS) and other authoritative sources.
- Complete your check using the information collected from your identity check.
Names and change of names
All names under which you have been or are currently known will be included on the Police Check.
If you provide identity documents using a former name, you must provide evidence of your name change. This means providing a change of name certificate issued by the Australian Registry of Births, Deaths and Marriages or an Australian marriage certificate issued by a state or territory, in addition to your three identity documents.
Church or celebrant-issued certificates are not accepted.
Special provisions for proof of identity
The ACIC recognises that in exceptional circumstances you may not be able to meet the minimum proof of identity requirements. Please contact CrimTrack who will assess your ability to meet the requirements and determine the most suitable method to confirm your identity.
Residential Addresses
You must provide a complete list of all addresses you have lived at in the past 5 years. The process will guide you on how to enter the address information. You must provide dates or residence but in most cases the year started to year finished will be sufficient. If you don’t provide this information, your check will be rejected.
Why is there a delay in my police check result?
Every police department in Australia uses different computer systems to record court results. This information is coordinated by ACIC through their National Police Checking System. If you have a name that is similar to another person in one of the police systems, the ACIC may refer it to the police for a manual review, to be sure of the outcome. If your check has been referred, we have no control over the process, but our system is directly linked to the ACIC National Police Checking Service in real time so we will send you the result automatically as soon as it clears.
How long does my police check last?
There’s no mandated period of validity because a police check is a point in time check only. It’s up to you and any employer to decide how long it remains valid. Most employers require a check that is as current as possible. In some industries, employers may require a check every 3 months.
What if I need a check for my visa application or immigration purposes?
We process checks for employment purposes only and cannot do checks for immigration, visa applications or IVF applications. If you want a check for those reasons, you should contact the Australian Federal Police.
Refund policy
We will consider any reasonable request for a refund however, once the check has been submitted for processing, we incur a range of fees that are not refundable. If you make an error in your application, or you change your mind after your identity has been verified or the check is incomplete, we may not refund you in part or whole. If a refund is indicated, we may opt to give you a credit for any future check at our discretion. Any request for a refund must be submitted in writing to admin@crimtrack.com.au providing your full name, date of application and contact details.
Why can’t I download my check result after 90 days?
A police check is a point in time check only and the ACIC has stipulated that all police checks have a maximum life of not more than 3 months, and they are not transferrable. This means that if you get a police check for one job, you can’t use that check later for another job, because the nature of each job determines what police information will be released. Unfortunately, you will need to do another check.