A Nationally Coordinated Criminal History Check (commonly known as a police check) is conducted with your InformedConsent to determine your suitability for employment, a position of trust or as required by legislation. A Police Check contains your personal information, and any relevant police information about you, according to the purpose you describe as the basis for the check. It also relies on what is called “Spent Convictions” rules that apply in each state or territory. It is prepared in an ACIC approved certificate format that lists any disclosable court outcomes for all states and territories in Australia.

You are required to provide your personal details and Informed Consent to submit a check. You must also provide a minimum of three identity documents described in the online process. We use an online identity verification process to capture a live photograph of you and compare it to your identity documents. This service is not available to anyone under 18 years of age.  We process individual checks only.

• • to disclose police information relating to you, to CrimTrack to facilitate the check
  • to update records held about you
  • for law enforcement, including purposes set out in the Australian Crime Commission Act 2002 (Cth)

CrimTrack uses the personal information collected in this Application process to request a National Police Check and to assure itself of your identity. Our secure servers are in Sydney, Australia and all of your information remains in Australia and is not shared with any overseas entities.

Each Australian police agency will apply the relevant Spent Convictions legislation/information release policy prior to disclosure. The aim of Spent Convictions legislation is to prevent discrimination on the basis of certain previous convictions.  Spent convictions legislation limits the use and disclosure of older, less serious convictions and findings of guilt. However, spent convictions of specific offences will be released where the check is required for certain purposes regardless of how old the convictions are.

As a general rule, a conviction may be considered “spent” if it is more than 10 years since the date of the conviction (or 5 years for juveniles), the person was not sentenced to a term of imprisonment and the person has not offended since. However, the rules are different in each state and territory and if you need further information you should check with the relevant jurisdiction. The reason for your check and the nature of the work you are undertaking may also have a bearing on what convictions, if any, are disclosed.

If further information or clarification is required, please contact the individual police agencies directly for further information about their release policies and any legislation that affects them. Note that results can include:

• • Any current pending charges that have been initiated by the police
  • Traffic convictions

If you do not agree with the results of your Police Check, contact CrimTrack using the contact details provided on the website.

You must take all reasonable steps to ensure you provide accurate, complete and up-to-date personal information. Withholding and/or providing misleading or false information on this form may be a Commonwealth offence and you may be prosecuted under the Criminal Code Act 1995 (Cth). If you become aware you have provided incorrect information you must contact Risk Group as soon as possible

You cannot submit a police check until we have verified your identity. You must provide 3 documents:

• • one commencement of identity document to confirm your birth in Australia or arrival in Australia
  • one primary use in the community document to show the use of your identity in the community: and
  • one secondary use in the community document

For a complete list of approved identity documents click here

The personal information contained in your identity documents will be used as follows:

• • To verify your identity using our online biometric process CheckmyID to conduct a Police Check. This will include comparing your documents and information with the Australian Federal Government Document
  • Verification Service (DVS) and other authoritative sources.
  • Complete your check using the information collected from your identity check.

All names under which you have been or are currently known will be included on the Police Check.

If you provide identity documents using a former name, you must provide evidence of your name change. This means providing a change of name certificate issued by the Australian Registry of Births, Deaths and Marriages or an Australian marriage certificate issued by a state or territory, in addition to your three identity documents.

Church or celebrant-issued certificates are not accepted.

The ACIC recognises that in exceptional circumstances you may not be able to meet the minimum proof of identity requirements. Please contact CrimTrack who will assess your ability to meet the requirements and determine the most suitable method to confirm your identity.

You must provide a complete list of all addresses you have lived at in the past 5 years. The process will guide you on how to enter the address information. You must provide dates or residence but in most cases the year started to year finished will be sufficient. If you don’t provide this information, your check will be rejected.

Every police department in Australia uses different computer systems to record court results. This information is coordinated by ACIC through their National Police Checking System. If you have a name that is similar to another person in one of the police systems, the ACIC may refer it to the police for a manual review, to be sure of the outcome. If your check has been referred, we have no control over the process, but our system is directly linked to the ACIC National Police Checking Service in real time so we will send you the result automatically as soon as it clears.

There’s no mandated period of validity because a police check is a point in time check only. It’s up to you and any employer to decide how long it remains valid. Most employers require a check that is as current as possible. In some industries, employers may require a check every 3 months.

We process checks for employment purposes only and cannot do checks for immigration, visa applications or IVF applications. If you want a check for those reasons, you should contact the Australian Federal Police.

We will consider any reasonable request for a refund however, once the check has been submitted for processing, we incur a range of fees that are not refundable. If you make an error in your application, or you change your mind after your identity has been verified or the check is incomplete, we may not refund you in part or whole. If a refund is indicated, we may opt to give you a credit for any future check at our discretion. Any request for a refund must be submitted in writing to admin@crimtrack.com.au providing your full name, date of application and contact details.

A police check is a point in time check only and the ACIC has stipulated that all police checks have a maximum life of not more than 3 months, and they are not transferrable. This means that if you get a police check for one job, you can’t use that check later for another job,  because the nature of each job determines what police information will be released. Unfortunately, you will need to do another check.